I had a really bad experience
today with you!!! I am in
quarantine in a really stressful
time and I ordered food from my
favorite local Thai!
The food was really spicy that I
couldn't even put in my mouth! My
lips were on fire! I have eaten
many times in the restaurant and
never experienced that. I phoned
back asking if they could re send
the food less spicy and the
answer was No! It did say on the
description with chilly and I'm
fine with chilies but it didn't
mention anywhere spicy or very
I've explained to the owner that
it should mention on the menu if
it's really spicy and he insisted
that that's the way they cooked
it and there was no way I would
have other food delivered. I even
proposed to take back the food
that I won't eat and the answer
I found really poor customer
service especially in a time
where we should help each other.
I even mentioned that I was in
quarantine with my daughter and
he didn't seem to care at all.
The answer was we are really
I found the all experience really
upsetting! Certainly they lost a
Also in every menu there is
always a description if food is
really spicy but nothing was
mentioned on their menu
Reply : Sorry that you had a bad experience with us.
As we discussed on the phone, you said that you had this dish before at our restaurant, therefore you must of know how spicy it is going to be.
I understand that you in quarantine and it is stressful but we have a policy that we cannot take food back, especially during COVID.
If you are unsure or need any help with our menu, please give us a call and we’ll be happy to assist you.